Birmingham Mind - Birmingham

Birmingham Mind: Comprehensive Mental Health Services in the Heart of the UK

Nestled in the vibrant city of Birmingham, Birmingham Mind is a beacon of support and empowerment for individuals seeking mental health services. Situated at Quay Place, this organization is committed to delivering high-quality, person-centered care, enabling individuals to take control of their lives and make informed choices about their wellbeing.

Main Services

• Community Development Worker Service: Birmingham Mind offers a community-based service, supporting individuals in their own homes and neighborhoods. This service aims to empower clients, fostering independence and resilience.
• Helpline: A confidential and anonymous service, the helpline provides immediate support, information, and signposting to anyone in need, 24/7.
• Mental Health & Wellbeing Hubs: These community hubs offer a safe and welcoming space for individuals to access a range of services, including counseling, advocacy, and group support.
• North Star Navigation Service: This service provides tailored support and guidance, helping individuals navigate the complex mental health system and access appropriate services.
• Residential Care & Supported Accommodation: Birmingham Mind offers a range of housing options, including supported accommodation and residential care, providing a safe and stable environment for individuals to recover and rebuild their lives.
• Talking Space (Including Crisis Support): This service offers one-to-one counseling and group sessions, providing a confidential space for individuals to express their thoughts and feelings, and develop coping strategies.
• The Recovery House: A short-term, intensive support service, The Recovery House offers a structured program of activities and support, helping individuals to develop the skills and confidence needed to maintain their mental health and independence.

Location and Access

Birmingham Mind is conveniently located at Quay Place, 92-93 Edward St, Birmingham B1 2RA, United Kingdom. This central location makes it easily accessible by public transport, with New Street Station and Corporation Street bus stops both within a 5-minute walk. For those driving, there is on-street parking available in the vicinity, with several NCP car parks also nearby.

Featured Characteristics

• Person-Centered Approach: Birmingham Mind prioritizes individual needs and preferences, tailoring support to each person's unique situation and goals.
• Experienced and Qualified Staff: The team at Birmingham Mind comprises highly trained and experienced mental health professionals, dedicated to providing the highest quality of care.
• Holistic Support: Birmingham Mind offers a wide range of services, addressing not just mental health, but also practical needs such as housing, employment, and social inclusion.
• Community Focus: Birmingham Mind is deeply rooted in the local community, working in partnership with other organizations to ensure that services are accessible, relevant, and responsive to local needs.

Practical Information

• Address: Quay Place, 92-93 Edward St, Birmingham B1 2RA, United Kingdom
• Phone: 1216088001
• Website: birminghammind.org
• Services: Available Monday to Friday, 9:00 AM to 5:00 PM. Some services, such as the helpline, are available 24/7.
• Accessibility: Birmingham Mind is located on the ground floor and has wheelchair access. Toilet facilities are available on-site.

Positive Aspects from Reviews

With an average opinion of 3.9/5 from 32 reviews on Google My Business, Birmingham Mind is highly regarded by its service users. Positive aspects highlighted in the reviews include:

• Highly Skilled and Caring Staff: Many reviews praise the dedication, professionalism, and compassion of the staff at Birmingham Mind.
• Effective Support: Several reviews credit Birmingham Mind with helping individuals through difficult times, providing the support and tools needed to manage mental health effectively.
• Non-Judgmental and Welcoming Environment: Birmingham Mind is commended for providing a safe, non-judgmental space where individuals feel listened to and supported.
• Wide Range of Services: The variety of services offered by Birmingham Mind is appreciated, with many reviews highlighting the flexibility and accessibility of the support provided.

❓ Frequently asked questions about Birmingham Mind

👍 Reviews of Birmingham Mind

Lauren G.

1/5

They are very inappropriate by acting judgemental at times judging you like a book by its cover before you even explain yourself. Sometimes they don’t consider how their behaviour is impacting autistic people emotionally by manipulating autistic people, they are not actually listening to their true feelings. My life has been much better since I’ve not spoke to them. They’re not worth speaking to as they’re clearly a hopeless service ha ha ha. I’ve no longer had disrupted sleep since not speaking as if they’ve been the main problem all my life. They are a terrible/disgusting service. Plus they’re very rude and dismissive in many ways, plus insult you. calls have never ever helped to be honest. They have significant lack of empathy. They’re meant to help people with anxiety which they don’t clearly because when some people have fear and need to speak about their feelings and sometimes people have anxiety about wanting to be prepared with self-defence because of previous experiences, they’re clearly a useless service with helping people as they’re not showing support and they are clearly ignorant with autism and they clearly bully people over their disabilities which means they like to harm people instead of helping. They are not a safe place as they tried to attack people over their brain conditions in order to make someone feel worse instead of better so I love it that I’ve had a luxury life once I’ve stopped speaking to them. Samaritans and sainline are better services.

Brock L.

1/5

Terrible I was a tenant 12 years ago. I complained bout tenant deliberately setting off fire drills at golden hillock road. They did nothing at all. Affected my mental health badly I had to vacate the flat. Was really upset caus I liked the flat. But the constant fire alarm affected me so bad I had to give up the flat. & all caus mind allowed couple trouble makers to live there!

Jonni

5/5

Very helpful service that communicates well with my community mental health team.

Abby A.

4/5

Their helpline volunteer staff I've connected with online; Alisha especially helped me on a very difficult day earlier this year and she has a way of explaining things that can help you shift perspective, even if just a little bit. Stuart also during one time I was experiencing anxiety whilst coming back online again and I felt grounded after speaking with him. 🙏🏾 They state they offer emotional support but this is probably something that would mean something different to different people. .In future I hope to volunteer my time..

Eddiejacey H.

1/5

Wouldn’t bother. Didn’t help in the slightest, was greeted with a rude and dismissive member of staff. Made me feel worse than before I phoned

aveen N.

5/5

Nithya is the lady working in the office She is so kind and professional She deserves 5 starts

RT O.

1/5

The helpline call I had was pretty bad. Trying to get to the help line, they didn't even help. They just said, have you gone for a walk? You need to talk to your doctors well. I Ve tried all that type of stuff. Were not interested at all. You meant to be helping people yet all you did was just say. Have you done this? Have you done that? It was like a checklist. It's not good enough that these people are paid not care

Sayma A.

1/5

Disappointed with this charity. Did a fundraiser for them and requested speakers. The speakers from the charity cancelled a day before the event. Unprofessional, did the event without their support and then contacted them with the amount we raised and provided them with a contact on how to collect the money. They then communicated if they didn't get the money asap it would "lead to us taking further action". Generally impatient and rude, no support but want the money asap. So disappointed with a charity that represents such a good cause.