Citizens Advice County Durham - Durham

Introduction

Citizens Advice County Durham, situated at 54A North Road, Durham DH1 4SF, United Kingdom, is a vital hub for providing advice and support to the local community. This registered charity offers a wide range of services, focusing on empowering individuals and helping them navigate complex issues. With a commitment to impartiality and confidentiality, the organization has been serving the people of County Durham for many years, making a significant difference in countless lives.

Main Services

• Debt and Money Advice: The team offers expert guidance on managing debts, understanding benefits, budgeting, and accessing financial services.
• Housing Advice: They provide advice on various housing issues, including homelessness, landlord-tenant disputes, and housing benefits.
• Relationship and Family Matters: Citizens Advice County Durham offers support with relationship breakdown, child maintenance, and other family-related issues.
• Employment and Consumer Rights: The service helps with employment issues, such as unfair dismissal, redundancy, and problems with goods and services.
• Immigration and Asylum: They provide advice and support for immigration and asylum issues, including visa applications, refugee status, and family reunion.
• Universal Credit Help: The team offers in-depth guidance on Universal Credit, including application support, understanding payments, and troubleshooting issues.

Location and Access

Citizens Advice County Durham is conveniently located in the heart of Durham city center, making it easily accessible by both public transportation and private vehicles. The nearest bus stop, 'North Road/Durham Bus Station,' is just a minute's walk away, served by various bus routes. For those driving, there are several parking options nearby, including the NCP car park at North Road Interchange and the Durham County Council car park at Claypath.

The building is wheelchair-accessible, with a ramp leading to the entrance. Inside, there's a lift to enable access to all floors. The premises also feature accessible toilets to ensure the facility is inclusive for all visitors.

Featured Characteristics

• Free and Confidential Service: All advice and support provided by Citizens Advice County Durham is free, impartial, and confidential, ensuring clients can discuss their concerns openly.
• Multi-Channel Access: The organization offers advice through various channels, including face-to-face appointments, over the phone, webchat, and self-help online resources.
• Local Knowledge: With a strong understanding of local services and regulations, the team can provide tailored advice and support, ensuring clients access the most relevant help.
• Volunteer-Driven: Citizens Advice County Durham is run by a dedicated team of volunteers who bring a wealth of experience and skills to the organization, contributing to its success.

Practical Information

The service is available Monday to Friday, 9:00 AM to 5:00 PM. However, it's essential to note that opening hours may vary for different services. To ensure the best possible service, it's recommended to check the website or contact the team for the most up-to-date information.

To get in touch, clients can call 8082787821 or visit the website at citizensadvicecd.org.uk. For in-person appointments, the address is 54A North Rd, Durham DH1 4SF, United Kingdom. Alternatively, clients can use the webchat facility or submit their interest in volunteering through the website.

Positive Aspects from Reviews

Citizens Advice County Durham has received positive feedback from its clients, with an average rating of 4/5 on Google My Business, based on 35 reviews. Some of the recurring positive aspects mentioned in these reviews include:

• Expertise and Knowledge: Many clients praised the team's in-depth understanding of complex issues and their ability to provide clear, practical advice.
• Empathy and Support: Several clients appreciated the compassionate and understanding approach of the advisors, who made them feel at ease during challenging situations.
• Patience and Thoroughness: The team's willingness to take the time to explain processes and ensure clients fully understand their options was highlighted as a key strength.
• Multilingual Support: Some clients mentioned the availability of interpreters and multilingual staff, enabling them to access services in their preferred language.

One client expressed their experience: "Used them once a long time ago and they were excellent, helped me out when I needed it most." This sentiment is reflected in many of the reviews, demonstrating the organization's commitment to making a positive difference in the lives of its clients.

❓ Frequently asked questions about Citizens Advice County Durham

👍 Reviews of Citizens Advice County Durham

brian T.

1/5

Travelled some 25 miles as advertised open Friday 10am-1pm. Arrived at 11-30 to find it had moved across the street. Went there and….. closed. National phone line said no one was available. Not happy.

Paul L.

1/5

Open three hours two days a week and when they're available you can't see an adviser. Useless.

ΕΛΕΝΗ ?.

5/5

Everybody in this CAB do their best to help!

Michael R.

5/5

Used them once a long time ago and they were excellent, helped me out when I needed it most.

Hayley _.

1/5

Awful wait times, waited for an hour and a half still hadn't seen anyone. Just had to up and go, beyond stupid. No warning of how long the time would be.

John R.

5/5

Very Helpful Service from Knowledgeable Staff. Very busy and popular venue. Appointments recommended.

ODAY A.

5/5

Excellent friendly and supportive staff. I am grateful to them.

Barry

5/5

Excellent team their a great help when you need help with anything